IT-Automated Help

Troubleshooting

Activation fails

• Confirm the computer has HTTPS access to the licensing service.
• Copy the licence from Customer Portal → My Licences without extra spaces.
• Confirm a device slot is available; deactivate an old computer if necessary.

Update check fails

• Confirm the Professional entitlement is active.
• Check internet/DNS access from the administration computer.
• For offline servers, download the signed update ZIP elsewhere and use Install update from file.

Licence expired unexpectedly

• Check the renewal date in Customer Portal.
• Confirm payment status and any billing-grace notice.
• Submit a support request with the computer ID and exact message; never send the licence key.